Fuel iX
AI-fueled intelligent experiences (iX)
Discover our comprehensive suite of innovative services that combine the best of digital consulting, data services and analytics, web and mobile application development and an AI-fueled platform.
Fuel iX brings together the full spectrum of intelligent experiences across customer, digital, voice, user, employee and human experience. With this holistic view, GenAI technology can truly shine.
Improve productivity
Supercharge your operations with powerful technology and best-practice driven process expertise. Fuel iX helps you focus on move-the-needle initiatives for true business transformation.
Enhance efficiency
Transform your customer experience from a cost center into a strategic value source for your business with leading AI, automation and analytical capabilities.
Increase CSAT
Deliver a consistent experience across all engagement channels. From empathetic agents to self-serve options, Fuel iX fosters greater customer satisfaction and loyalty.
An end-to-end GenAI customer experience solution
Meet your CX business needs faster, and more strategically, than ever before with our complete set of integrated services.
Digital Consulting
Access novel insights, strategic guidance and actionable recommendations to overcome contact center challenges and achieve excellence in customer experience.
- AI process transformation
- AI data infrastructure consulting
- Business case development
- Customer journey mapping
- Digital UX design and development
- Governance and compliance
Companies at an earlier stage of their AI and data journeys have the option to leverage our Jumpstart Accelerator Program, an 8-week engagement to help unlock their GenAI potential.
Data Services and Analytics
Gain a unified view of customer interactions with our industry leading technologies and best practices designed to enable end-to-end data pipeline management.
- Data sourcing and engineering
- Data annotation for NLP tasks
- Custom ML model building and fine-tuning
- Client retention data analysis
- Speech analytics and sentiment analysis
- KYC, security data protection
- Marketing data automation
- Customer data platform design and integration
Mobile and Web App Design and Development
Build digital experiences that capture and captivate customers with best-in-class hyper-automation and personalization.
- Self service mobile app/chat/SMS/client web applications
- Agent assist
- Automated generation of personalized content
- Language translation
GenAI Platform
Leverage our next-generation technology platform to evolve and elevate your CX service capabilities both internally and externally. It learns, it adapts, it transforms.
- Natural language generation
- Sophisticated assistant capabilities and automated summarization
- Advanced transactional features
- Enhanced data exchanges for real-time insights
- Low code, no code platform for ease of integration
Consecutive years winning the AI Breakthrough Award for Best Informational Bot Solution
Data annotators, linguists and raters make up our AI Community
Years of deep domain experience
The Fuel iX advantage
Harness the power of GenAI to achieve cost efficiency, amplified productivity and heightened customer satisfaction.
Comprehensive CX lifecycle approach
From consultation on strategy and roadmaps, to building the full platform and data layer, to execution of the solution, brands have end-to-end support.
GenAI-powered data excellence
Companies can overcome disjointed data and organization silos to ensure GenAI is embedded in the functionality of day-to-day CX operations and workflows.
Humanity-in-the-loop
Our human-centered design elevates the user experience through empathetic and caring interactions from expert team members, while reinforcement learning through human feedback suppresses bias and discrimination.
Privacy and security
Services are designed to accelerate proof of concept to production, all within secure, sovereign instances where client data is protected and private.
Thought Leadership
