Customer Experience (CX)

Handling millions of customer care interactions annually, we know the importance of agile thinking and continuous innovation.

From start-ups to scale-ups to large global brands, we innovate across all stages of customer growth and engagement. Providing customer experience (CX) support in over 50 languages across all traditional and digital channels, we are experts at delivering the best CX to support your business growth and transformation. Our industry track record speaks for itself. We’ve partnered with the world’s most respected and disruptive brands for over 19 years.

Awards & Recognition

CX Excellence

At TELUS Digital, we focus on lean, agile, human-centered design.

  • Logo for IAOP 2024 Global Outsourcing 100
  • Business Intelligence Group Excellence in Customer Service Award logo
  • Everest Group Top 10 BPS

Thought Leadership

Forrester’s Budget Planning Guide 2025: Customer Experience Forrester’s Budget Planning Guide 2025: Customer Experience test

Customer Experience

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character designing a new brand as a customer gives a five-star rating.

How can you maintain customer affinity while rebranding?

Customer Experience

A PDF of the Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas overlaying a green plant.

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Customer Experience

We can help

Learn more about our Customer Experience solutions

Speak with a CX specialist today.

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain